Having problem getting your Colormunki to connect or load the driver correctly? Here's

How I got my X-Rite Colormunki Photo to work on Windows XP Professional

About a week ago I got my brand new Colormunki to calibrate and was eager to start calibrating my monitor and printer. I followed the instructions and installed the software first, rebooted the system, and then connected the Colormunki. But when I started the Photo software I got the following dialog, where I was unable to activate the unit on my computer.

Checking around I found that the services were loaded correctly:

That the Colormunki was completely absent in the X-Rite Device Services in Control Panel:

And that the Device Manager claimed the device was working properly:

I did a search on X-rites site and found some suggestions, which didn't help me. I tried all sorts of solutions, like uninstalling the driver and reinstalling, reinstalling software, downloading the software from the site instead of the one on the CD (although it was the same version), rebooted a million times etc. Nothing helped. Contacting the online support didn't do anything for except for suggesting the same solution as already mentioned in the link above, which, of course, didn't help me.


After fiddling around some more I finally got it to work and here's how I did it:

1. Install the software (don't connect the Colormunki yet)
2. Reboot Windows
3. When fully loaded, connect the Colormunki
4. Open the Device Manager (Start -> Run... -> Type devmgmt.msc in the input field -> OK/Enter)
5. Find the item X-Rite Devices -> colormunki
6. right-click colormunki and select Update Driver...

7. A hardware wizard will pop up. Select  No, not this time  and click  Next >

8. Select  Install from a list or specific location (Advanced)  and click  Next >

9. Select  Don't search. I will choose the driver to install.  and click  Next >

10. Click  Next >

11. It will now install the driver and (hopefully) tell you, it was finished installing. Just click Finish and reboot.

12. The X-Rite Colormunki Photo should now work properly.

This solution is provided as is. If this doesn't work for you, I suggest you contact the support staff of X-Rite.

You can contact me here: